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Privacy Policy

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Tali Mediation & Counseling

This privacy statement applies to the processing of personal data of our clients, potential clients, and other persons who visit our website or have contact with us. Here, you can find information about how we handle personal data.

If you have questions about how we process personal data, wish to exercise your rights under the General Data Protection Regulation (AVG) or other relevant laws, or want to file a complaint about the use of your personal data, you can contact us via:

If you are unsatisfied with our response or prefer to escalate your complaint, you can submit it to the Dutch Data Protection Authority through their website: autoriteitpersoonsgegevens.nl in compliance with the GDPR.

What Personal Data Do We Collect and Process?

Mediation & Counseling File

When you engage Tali Mediation & Counseling, we process the personal data you and any other involved parties provide. This includes:

  • Contact details such as name, address, email address, and phone number.

  • Personal data relevant to the mediation or counseling file, which may include sensitive or special personal data depending on the case.

Contact

When you contact us via the website’s contact form, we collect:

  • Information you enter (e.g., name, email, and message).

  • IP address and technical data (e.g., page response times, browsing history).

We may also use cookies to collect analytical data. These cookies track information like pages viewed and interaction patterns to improve user experience. Session cookies are deleted when you close your browser. You can block cookies through your browser settings, but doing so may limit website functionality.

Why Do We Collect Your Personal Information?

We collect and use your personal data for the following purposes:

  1. To provide and operate our services.

  2. To offer customer assistance and technical support.

  3. To contact you with service-related notices or promotional messages.

  4. To create aggregated statistical data to improve our services.

  5. To comply with applicable laws and regulations.

Newsletter

We may use your email to send updates about our services. If you are an existing customer, we send newsletters based on our legitimate interest. For others, we will only send newsletters with your explicit consent.

Website Analytics

The analytical data collected is used to maintain website statistics (e.g., most visited pages). This data is anonymized. By using the website, you agree to our privacy policy.

How Long Do We Keep Personal Data?

  • Mediation & Counseling Files: Retained according to applicable legal obligations.

  • Contact Details: Stored for one year after the last contact unless a deletion request is made.

  • Website Analytics: Stored for up to two years (default settings of Google Analytics).

With Whom Do We Share Your Data?

Our website and company are hosted on the Wix.com platform. Wix.com may store your data on secure servers behind a firewall. Additionally:

  • Data related to emails sent or received by Tali Mediation & Counseling is stored in our digital system.

  • If a complaint involving your data is filed, it may be shared with the Stichting Quality Mediators (SKM) or the Disciplinary Court Mediation Foundation (STM). These authorities treat your data confidentially.

  • We will not share your data with third parties unless required by law (e.g., for criminal investigations).

How Is Your Data Secured?

We implement technical and organizational measures to protect your data against loss, misuse, or unauthorized access. This includes secure storage systems and restricted access to sensitive information.

What Are Your Rights?

You have the following rights regarding your personal data:

  1. Access: Inspect and receive a copy of your personal data.

  2. Rectification: Correct inaccurate or incomplete data.

  3. Objection/Restriction: Object to or limit the processing of your data.

  4. Deletion: Request the deletion of your data (“right to be forgotten”).

  5. Data Portability: Receive your data in a structured, machine-readable format and transfer it to another party.

For detailed information on these rights, refer to Articles 15–20 of the GDPR. To exercise your rights, contact us via the email or phone number provided above.

Updates to This Privacy Policy

We reserve the right to update this policy at any time. Changes take effect immediately upon posting on our website. For material updates, we will notify you to ensure you are informed about what data we collect, how it is used, and under what circumstances it may be shared.

For any questions or concerns, please don’t hesitate to reach out.

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